SHIPPING POLICY
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.
​
-
Processing Time: Orders typically require 1-2 business days for processing before shipment. During peak seasons or promotional periods, processing times may be slightly extended.
-
Shipping Methods: We offer various shipping options to accommodate your needs. Available shipping methods and carriers will be displayed at checkout. Please select the option that best suits your preferences.
-
Shipping Rates: Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination address. You can view estimated shipping costs at checkout before completing your purchase.
-
Delivery Times: Once your order has been processed and shipped, delivery times will vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout and in your order confirmation email.
-
International Shipping: We currently offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. Please note that these charges are the responsibility of the customer.
-
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimate its arrival date.
-
Shipping Restrictions: Some items may be subject to shipping restrictions or regulations imposed by carriers or destination countries. Please review product descriptions and shipping information carefully before placing your order.
-
Incomplete or Incorrect Addresses: It is the customer's responsibility to provide accurate and complete shipping information. Please double-check your shipping address at checkout to ensure timely delivery. We are not responsible for orders lost or delayed due to incomplete or incorrect address information provided by the customer.
-
Shipping Delays: While we strive to deliver your order promptly, please note that unforeseen circumstances such as weather delays, carrier issues, or other factors beyond our control may occasionally cause shipping delays. We appreciate your patience and understanding in such situations.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at [Your Contact Information]. Thank you for choosing [Your Company Name] – we appreciate your business!
[Your Company Name] [Your Contact Information]